Shipping & Returns

1.Shipping & Return Policy

Shipping is Fast to World Wide
With Coach Factory the shipping is Fast to World Wide, you do not have to pay any tax or any additional cost, only the price of the item(s) you want. And when you buy any 2 two items, you will get free shipping!

Our products are shipped out every day, from Monday to Sunday, no holidays. Most orders placed on weekdays will be shipped that same day, while orders placed on weekend will be shipped the following Monday. After we shipped product out, you will receive an e-mail from us with your tracking number. 24 hours later you receive your tracking number, you will be able to track your order online at http://www.ems.com.cn/english-main.jsp.

Delivery time is depend on country of destination. North American,West Europe,Oceania and Asian orders usually be delivered with less than 5 days ,others would be delivered within 5-10 days.

2.Return Policy

At Coach Factory, your satisfaction is what we strive for. We offer a comprehensive return policy to ensure that once you own The Coach Factory product.

Return requests should be email to thecoachfactory@hotmail.com to explain the return reasons within 7 days of receipt. Items should be returned in unused condition and original packaging. The return shipping fees must be at the expense of the client.

For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Please email us with a tracking number of your return. Once we receive your return package, we will refund or exchange items for you.