About

Launched in 2001, The Coach Factory is the premiere boutique for Coach Outlet Store and designer fashion. Our goal is to provide the best quality product and service on the online market paring with other online shops, we have the following advantages:

1. All items pictures are taken from real items. In order to capture the real color and style of our handbags, we spent over $50,000 on the recruitment of the professional photograph team and the equipments of photograph.

2. The quality is our care. This is not only a slogan, but a whole system supports in the back of the slogan. After three years selling experience, we have collected a large valuable data from each handbag. The data will tell us which parts of the handbags are more flimsy and how to avoid the handbags to be broken at delivery. Upon the data, we have built up a quality check system to make sure that each product we are sending out is qualified and satisfying. 100% satisfaction from customers is one of our most proud datum in the quality system.

3. All of our handbags are in stock. Different from other online retailers that only take products from other shops after receiving payment, we have our own stock and warehouse. It will deeply save the delivery time and improve the quality of the order. It’s not possible for small shops to do this, because it requires a large amount of money.

4. The customer service is another advantage of us. Buying from us is not an end, but a starting point.

We will provide a series of services for our customers after purchase: We guarantee the quality, and if there was a quality problem of the handbag, we will send a new one for free. We provide exchange and refund service within 30days of the original shipping date.

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